Refund policy

Returns
You have 14 days from receiving your ThinkTools product to request a return. To be eligible:

  • Item must be unused and in original packaging.

  • Proof of purchase is required.

To start a return, contact us at [your email here]. Returns should be sent to:
[Your return address here]

We will provide instructions and a return shipping label once your return is approved. Items sent without prior approval will not be accepted.

Damaged or Wrong Items
Check your order when it arrives. If your item is defective, damaged, or incorrect, contact us immediately at [your email here] so we can resolve it.

Non-Returnable Items
Some items cannot be returned. Examples include:

  • Sale items

  • Gift cards

  • Special-order products

  • Self-installed electronics (unless advised)

Exchanges
To exchange an item, return your original item first. Once approved, place a separate order for the new item.

Refunds
Once we receive and inspect your return, we will notify you of approval. Approved refunds will be processed to your original payment method within 10 business days. Bank processing times may vary.
If your refund does not appear after 15 business days, contact us at [your email here].